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Top 25 Virtual Assistant Services
1. E-mail,
Voice Mail
Several times a day go into your client's email and/or voice mail
to handle and clear the less important messages, leaving only the
high priority ones. This ensures your client leverages their time
effectively while you look after the details for them.
2. Wordprocessing,
Spreadsheets and Presentations
Letters, reports, training manuals, contracts, proposals, business
plans, mileage or expense logs, progress reports, marketing plans,
financial reports or presentations. Whatever forms or documents
your client needs whenever they need it.
3. Editing
and Formatting (Standards Maintenance)
For maintaining your client's professional image the basics of spelling,
grammar, and punctuation and is the format consistent and aesthetically
pleasing?
4. Contact
Management
Create, input and maintain your client's contact database. A central
place for name, phone number, address, website, email address etc.
Keep details current and up to date.
5. Reminder
Services
Birthdays, anniversaries, milestones or special dates are all details
you can manage for your client. Peace of mind is a wonderful thing.
6. Distribution
List Management
Daily broadcasts, monthly newsletters, client lists however it may
look, be available to welcome new subscribers or unsubscribe individuals
on behalf of you client. Whether using a distribution list on your
email program or a list service.
7. Client
Management
Maintain your client's professional image by being the point of
contact for administrative inquiries by their clients. Schedule
meetings/appointments, answer inquiries, send information, provide
resources.
8. Marketing/Writing
Knowing your client's business enables you to speak to potential
clients. Get the main points your client wants to purvey, fill in
the blanks with what you know and a draft is created. Final tweaks
by you and your client produces the polished product.
9. Tracking
Statistics
Business owners need and want to know what strategies are or are
not working. Tracking, compiling, and reporting this information
is invaluable to them. Make it efficient and effective.
10.
Bookkeeping/Invoicing
Every business needs bookkeeping so it is frequently in demand and
yes it can be done virtually. However if it is not your area of
expertise find a good resource to use!
11. Desktop
Publishing
Using a graphic design program you can cover the basics, brochures,
flyers, newsletters or forms. Advanced users can expand their offerings.
12. Web
Site Design/Support
Create, maintain and update your client's site. Search engine submission,
site statistics, links, aliases, pop accounts, autoresponders. Experts
only, otherwise, delegate to an expert.
13. Transcription
Minutes from meetings, voice mail messages, class notes, phone conversations,
sales presentations, notes from focus groups, whatever the requirements
are, be prepared to deliver them accurately and timely.
14. Arrangement
for Travel, Conferences, Meetings, Workshops, Retreats, or Calls
Details, details, details. Need we say more?
15. Research
Look for the names of those top ten executives. Find out the best
long distance plan. What networking opportunities are available
in your area? Find out the latest technology available. Conduct
a survey of potential or past clients. Be ready, willing and able
to dig, dig, dig for information.
16. Bulk
Mailings
Targeted fax broadcasts, email blitzes or snail mailings to get
the word out for your clients. Keep the bottom line growing.
17. Screen
and Forward Your Mail
Use your mailing address, or a local private mailbox if you prefer,
and with some training from your client you will know what they
do and do not want to see. Send a weekly priority mail envelope
with just the goodies.
18. Bill
Paying
With today's technology your client never has to see or pay another
bill. Whether they provide the electronic pass code or simply transfer
the required amount of funds into the account.
19. Fax
Services
If your client is out of town on business or on vacation you can
look after their faxes for them by simply forwarding their fax number
to you. Prevent running out of paper, paper jams, or papers scattered
over the floor upon their return.
20. Creating
Systems and Processes
Create systems and processes for what happens when a potential client
first contacts the company to when they no longer need the product
or services and all the steps in between.
21. Strategic
Planning
What are your client's goals and vision for their business? Is it
a new service? A new product? Staff expansion? Speaking engagements?
Stay on top of what's next for the business and support taking the
next steps to make it a reality.
22. Resources
Chances are you are not an expert at it all. What human resources
do you need to complete the picture for your client's business?
Find them and get them in place.
23. Management
Duties
Is your client managing team members or resources? Ask them to tender
their resignation and you apply for the position.
24. Personal
Assistance
Our client's lives are composed of both business and personal aspects.
Don't limit the possibilities.
25. Provide
Support
It's always nice to have a different perspective or someone to point
out things you cannot see. Whether they want to bounce an idea off
someone or get a second opinion, be there for your client! |
